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Refund&Return Policy

Returns & Performance Guarantee

At APEX AUTO TUNING, we stand behind our premium parts. We understand that sometimes a part isn’t the right fit for your unique build, and we are committed to making the return and exchange process as smooth as possible. Please review our policy below for returns, cancellations, and damages.

1. The 15-Day Return Window

You have 15 days from the date of delivery to initiate a return for a refund.

To be eligible for a return:

  • The item must be in its original, unmarked manufacturer packaging.

  • The item must be uninstalled, unused, and in the exact same pristine condition as received.

  • It must include all original materials, accessories, and tags.

🛠️ Encountered an Installation Challenge?
Please rest assured that our team is here to help! With over 10 years of professional automotive and modification experience, we can help solve almost any fitment puzzle.

If a part doesn’t seem to fit, do not try to "force fit" it, as this may damage your vehicle or the part. Simply reach out to Support@apexautotuning.com with a quick video or photos showing the installation issue. Our technical experts will guide you with the correct installation method or arrange a swift return service.

2. Cancellation Policy

  • Before Shipment: You may request to cancel your order within 12 hours of purchase for a full, hassle-free refund.

  • After Shipment: Once an order has been processed and shipped, it cannot be canceled. It must be treated as a standard return under the terms below, and return shipping costs will apply.

3. Shipping Damage & Shortages (Inspect Immediately)

Please inspect your package immediately upon delivery.

  • If your item arrives damaged, defective, or incorrect, you must report it to us within 5 business days of delivery.

  • Do not refuse the delivery. Refusing a shipment will result in return shipping costs being deducted from your final refund.

  • To file a damage claim, please keep all packaging materials and email us clear photos of the damaged item and the shipping box.

4. Non-Returnable Items

To protect the safety and integrity of the parts we supply to the automotive community, we absolutely cannot accept returns on:

  • Installed, Bolted, or "Tested" Parts: Any part showing signs of installation (such as bolt marks, grease, scratches, or trimmed edges) is non-returnable and cannot be resold.

  • Electrical Components: Once the protective factory seal is broken, electrical items (including wiring harnesses, sensors, and electronic control units) are non-returnable due to the risk of vehicle short-circuits.

  • Custom/Special Orders: Any products fabricated or custom-painted specifically for your vehicle.

5. Return Merchandise Authorization (RMA)

Before shipping any item back, you must contact us at Support@apexautotuning.com to obtain an RMA (Return Merchandise Authorization) number.

  • Our warehouse will automatically reject and return-to-sender any packages sent without a valid, pre-approved RMA number.

  • Return shipping costs are the customer's responsibility unless the return is due to our error (e.g., we shipped the wrong part or the item was defective). We highly recommend purchasing shipping carrier insurance, as we are not liable for returns lost or damaged in transit.

6. Restocking Fees

To cover the intensive manual labor required to inspect, test, and repackage oversized automotive body parts:

  • No Restocking Fee: If the return is due to our shipping error or a verified product defect.

  • 15% to 20% Restocking Fee: Applies to returns resulting from "buyer's remorse" or customer error (such as ordering the incorrect fitment for your vehicle year or changing your mind).

7. Limitation of Liability (Crucial Disclaimer)

Please note that APEX Auto is not responsible for labor fees, professional installation charges, towing fees, vehicle storage costs, lost wages, rental car expenses, or any other incidental expenses related to the installation of our parts. It is the buyer’s (or installing shop's) responsibility to thoroughly inspect and confirm the parts match the vehicle's specifications before initiating installation.

8. Refund Processing

Once your returned item is received, inspected, and approved by our warehouse team, your refund will be processed back to your original payment method within 7 to 10 business days. Please note that original shipping charges are non-refundable.